Customer Loyalty Program
Would you like to shop for your equipment at even better prices? At e-tennis, we reward your loyalty.
All you need to do is create a customer account at e-tennis and place all your orders online through it. If the total value of your completed orders (paid orders) placed online through your account within one year* reaches:
BRONZE e-member
€250 and above, your account will automatically become eligible for discounts and, starting from your next order, you will receive a 15% discount on all our products based on their original prices (the crossed-out prices shown on e-tennis) and a 20% discount on Topspin products FOREVER.
SILVER e-member
€500 and above, you will receive a 20% discount on our original prices (the crossed-out prices shown on e-tennis) and a 25% discount on Topspin products for 1 year.
GOLD e-member
€1000 and above, you will receive a 22.5% discount on our original prices (the crossed-out prices shown on e-tennis) and a 27.5% discount on Topspin products for 1 year.
PLATINUM e-member
€2000 and above, you will receive a 25% discount on our original prices (the crossed-out prices shown on e-tennis) and a 30% discount on Topspin products for 1 year.
In addition, earn discount coupons worth up to €22 on each of your subsequent orders. For more information, click HERE.
*The starting date is the date of your first order.
FREQUENTLY ASKED QUESTIONS
If I place a telephone order worth more than €250, or if I have previously placed telephone/guest orders, can I receive a discount?
No. Your customer account becomes eligible for discounts only through online orders placed through that account. Telephone orders are not included.
If I already have orders worth €200 and place another order worth €60, will I immediately receive the 15% discount?
No. The discount applies from your next order and not to the order that takes your total above the required amount.
If I reach a higher membership level during the year, do I have to wait 1 year to receive the discount?
No. Your account is upgraded automatically 1 day after the order that reaches the required amount. The validity period depends on the payment date.
Can I lose the additional discount percentage I earned last year if I do not place enough orders this year?
Yes. If you do not reach the minimum required amount during the new year, your account will automatically return to the basic discount level (-15%).
Can I place orders for my friends through my own account?
Yes. Simply select "Ship to a different address". The value of these orders will count normally towards your membership upgrade.
If I place an order as a guest and then create an account, will that order count towards my discount?
No. Orders placed as a guest cannot be transferred to a new account and are not included in the discount calculation.
An order that upgrades my account has just been invoiced, but I still cannot see the discount. Why?
14 days must pass from the invoice date because products can be exchanged within this period.